Refund and Returns Policy

Return & Refund Policy –Futurica Smart Glass

Thank you for shopping with Futurica Smart Glass. We are committed to delivering premium-quality smart glass products and a seamless customer experience. If you are not completely satisfied with your purchase, our return and refund policy below explains your options.

Returns

We accept returns within 7 days of receiving your order. To be eligible for a return:

  • The item must be unused and in the same condition as received
  • The item must be in its original packaging with all labels intact
  • Proof of purchase (order confirmation or receipt) is required

To initiate a return, please contact our support team with your order details. Our team will provide return instructions.

Non-Returnable Items

Certain items cannot be returned due to customization and manufacturing requirements. These include:

  • Custom Smart Glass Panels (made-to-measure sizes or specifications)
  • Smart Glass Film (cut-to-size or customized orders)

These products are manufactured specifically for your order and cannot be restocked. Returns are only accepted if the item is damaged, defective, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved:

  • Refunds will be processed to the original payment method
  • Processing time: 5–7 business days
  • Shipping charges are non-refundable unless the product is faulty or incorrect

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with photos and order details. We will arrange a replacement of the same product or an equivalent item.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.

How to Return an Item

  1. Email our support team with your order number and reason for return
  2. Wait for return authorization and instructions
  3. Ship the product to the provided return address
  4. Once received, we will process your refund or exchange

Late or Missing Refunds

If you haven’t received your refund within 7 business days:

  • Check with your bank or payment provider
  • Contact us for further assistance

Contact Us

For any questions regarding returns or refunds, please contact:

Smart Glass
Email: info.futurica@gmail.com
Phone: [Your Contact Number]